+ Spa Therapy and Reception Training
We offer 1 and 3 month courses that cover a curriculum of important industry modules and protocols. This includes a selection of core massages, body treatments, facials and hammam protocols.
Our unique ‘X Factor” module delivers everything a therapist or receptionist needs to make them stand out from the crowd, with subjects covering team work, anticipating guest needs, Spa KPIs and retailing, amongst many other key topics. Our expert trainer’s have had many years experience in the industry and know what it takes to produce the very best therapists and receptionists.
+ Spa Audits
Customer Service is a priority in our game. If you want to charge the best prices, you have to deliver the best experiences. If you don’t know how to measure the experiences you are offering, we can customize an auditing solution for you. Your spa is not performing. Your Spa Leader cannot pinpoint the issues. Spa Connectors deliver bang-on business audits where we analyze your operation, follow up with a report and action plan and coach your team to deliver better results.
+ Therapist and Receptionist Recruitment
Are you losing revenue because you are turning away guests due to a lack of staff? Are you taking a senior therapist out of the operation to train a new recruit? Are you waiting too long to fulfill vacancies after an associate has resigned? If you are suffering any of these issues, you are not alone. The majority of the spa industry is dealing with this daily. This is where Spa Connectors can help. We can provide you with trained staff that are ready to generate revenue the minute they walk in your door. How? We train them in two of your chosen protocols and guest service journey so they can begin working on clients from the get go. Our process is seamless. We source, you interview, visa process commences, we train and they arrive ready to rock and roll 1 – 3 months later. To enter our network, the candidate must pass through our rigorous screening process so you can be certain you are gaining only the best from Spa Connectors. Ask about our ROI projection so you can see just how worthwhile our solution will be for your business.
+ Pre-Opening Support to Hotels
Often with pre-openings, many hotels find themselves in a situation where they can’t find a solution to the training aspect of their spa opening. We are run by a team of industry experts that have opened over 50 spas between us. Spa Connectors can design your menu, negotiate suppliers, recruit the team based on your requirements and then train the team with your menu’s protocols on property. It means hotels don’t need to solely rely on product houses for their training and we can custom design your menu, making sure you’re profitable from the start.
+ Spa Manager Recruitment
We know you are all looking for great talent when it comes to your spa leader. Look no further than our customized Spa Manager Recruitment service. We have very high standards and know what factors make a great candidate.
+ Wellness Solutions
Spa Connectors Wellness Solutions offers your guests respite from their everyday lives to discover a new way of living. With a focus on integrative wellness, personal development, and healthy eating habits, we work closely with you to develop a thought and customer approach to wellbeing.