We Exist To Unlock An Ambition They Never Knew Was There

The Glint of Ambition

We know well the face of someone seeking an escape.

They dream of the Spa Industry and the chance to get away from the monotony of life, the trouble of home, or the challenges of making ends meet.

And the truth is a career in the Spa Industry can be all of those things. But if it ends there, they’ll miss the opportunity.

That’s where we come in.

We work with young people all over the world, helping them unlock an ambition for a career they didn’t even realise was ahead of them.

We revel in the glint in someone’s eyes when their escape plan turns into a life plan.

We live for the days that young women and men find meaning and pride in the amazing power of ritual and touch.

And we passionately believe that Spas will only succeed when they’re staffed by passionate, ambitious young people who are driven to be great.

We are Spa Connectors, and we unlock the power of ambition for the world’s leading Spas.

What Do We Do?

Spa Connectors is a global company that offers training and recruitment solutions to the spa industry specializing in 5 star hotels and resorts in the Middle East, Asia and Indian Ocean.

The traditional recruitment model has not worked in the industry to date due to the credibility of the providers and the caliber of staff provided. Spa Connectors has seen a gap in the market of coupling hotel specific training with recruitment to provide an all encompassing solution.

Our core business is to partner with hotels to understand the brand values and protocols specific to their property and what their market requires in terms of cultural needs. Spa Connectors is based in key markets where there is an abundance of natural talent that can be developed and mobilized globally. We will source the talent, train them to our industry standards and deliver them to the hotel as an engaged employee ready to generate revenue.

Our Services

Spa Therapy and Reception Training

We offer 1 and 3 month courses that cover a curriculum of important industry modules and protocols. This includes a selection of core massages, body treatments, facials and hammam protocols. Our unique ‘X Factor” module delivers everything a therapist or receptionist needs to make them stand out from the crowd, with subjects covering team work, anticipating guest needs, Spa KPIs and retailing, amongst many other key topics. Our expert trainer’s have had many years experience in the industry and know what it takes to produce the very best therapists and receptionists.

Therapist and Receptionist Recruitment for Hotels and Resorts

Are you losing revenue because you are turning away guests due to a lack of staff? Are you taking a senior therapist out of the operation to train a new recruit? Are you waiting too long to fulfill vacancies after an associate has resigned? If you are suffering any of these issues, you are not alone. The majority of the spa industry is dealing with this daily. This is where Spa Connectors can help.

We can provide you with trained staff that are ready to generate revenue the minute they walk in your door. How? We train them in two of your chosen protocols and guest service journey so they can begin working on clients from the get go. Our process is seamless. We source, you interview, visa process commences, we train and they arrive ready to rock and roll 1 – 3 months later.

To enter our network, the candidate must pass through our rigorous screening process so you can be certain you are gaining only the best from Spa Connectors.

Ask about our ROI projection so you can see just how worthwhile our solution will be for your business.

Pre-opening support to hotels offering customized solutions including menu development and engineering, product procurement negotiations, on the ground training and full service recruitment.

Often with pre-openings, many hotels find themselves in a situation where they can’t find a solution to the training aspect of their spa opening. We are run by a team of industry experts that have opened over 50 spas between us. Spa Connectors can design your menu, negotiate suppliers, recruit the team based on your requirements and then train the team with your menu’s protocols on property. It means hotels don’t need to solely rely on product houses for their training and we can custom design your menu, making sure you’re profitable from the start.

Specialized training for Spa Managers

We need to face the facts that we are a currently in the midst of a talent shortage. They are more spas than there are talented Spa Managers or Directors. We should no longer complain about this issue but instead do something about it. Spa Connectors offers hotels the option to send their Spa Managers and Directors to a weeklong Spa Management course that deals with everything from Operations, Spa Financials, Spa KPIs, Human Capital and all topics related to teaching your Spa Leader how to run a successful business and spa!

Courses can be customized to your brand and operation.

Industry Seminars

Want to hear from the experts in the spa game? Would you like to be able to pick their brains and find out what makes them tick? Keep an eye out for our Industry events and seminars popping up in your region very soon.

Spa Audits

Customer Service is a priority in our game. If you want to charge the best prices, you have to deliver the best experiences. If you don’t know how to measure the experiences you are offering, we can customize an auditing solution for you.

Your spa is not performing. Your Spa Leader cannot pinpoint the issues. Spa Connectors deliver bang-on business audits where we analyze your operation, follow up with a report and action plan and coach your team to deliver better results.

Spa Manager Recruitment

We know you are all looking for great talent when it comes to your spa leader. Look no further than our customized Spa Manager Recruitment service. We have very high standards and know what factors make a great candidate.

Who Are We?

The team are a collection of industry and business experts with a range of experience including management, operations, training, marketing and a proven commercial track record. The team understands what hotels and spa staff require and are known within the industry to deliver results.

Kathryn Moore

Kathryn Moore
Managing Director

Visionary leader and accomplished senior executive renowned for leading performance based cultural change, developing and negotiating new business operations whilst constantly driving yield and profit improvements. Industry expertise in global, high-end spa and hospitality operations has been developed internationally with the past 6 years focusing exclusively on large volume spa businesses in major resorts with exposure and success in negotiating complex commercial arrangements, conception and implementation of operating frameworks, standards and training programmes along with decentralisation of management control in strategic operational change initiatives.

Julie-Anne Kelly

Julie-Anne Kelly
Training and Culture Director

An Industry all-rounder, she has worked extensively as a trainer in the spa industry with leading global skin-care, spa and beauty brands. A master practitioner in NLP and kinesiology, Julie-Anne has developed a unique approach to coaching/training teams to reach their full potential. Spa Connectors, launching in the Middle East in 2016, will deliver spa-ready team members trained in hotel spa protocols via the company’s strategically located training centers

Lisa McCarthy

Lisa McCarthy
Marketing and PR Director

A successful events, marketing and communications professional with over 12 years experience in the tourism and financial services industries. As a motivated, hardworking, and highly organised self-starter, she sets high personal standards in all aspects of her career and continually delivers on time, on brand and of the highest quality.

Lisa McCarthy

Rachael McCrory
General Manager - Asia

Rachael is a vibrant leader with more than ten years of proven success in concept & branding, high volume multi-unit operations, and business development for luxury spas across Asia and The Americas. Most recently, Rachael was responsible for supporting the operations and development of spas throughout Asia Pacific as a Regional Wellness Specialist with Hyatt. She is passionate about the development of the next generation of wellness leaders and inspiring others to unlock their ambition.

Zoe Wall

Zoe Wall
General Manager - Middle East

Zoe has been in the international spa industry for over 13 years with vast experience in spa operations, pre-opening set up and concept design. She managed the pre-opening at Atlantis the Palm which at the time, was the biggest spa in the Middle East, with 27 treatment rooms and a team of 100+ staff. Zoe also worked at Anantara on the Palm which became a Minor flagship property in the Middle East and the spa achieved some of the highest spa revenue within the spa division, not only in the UAE but on an international level. Zoe most recently worked for Natura Bissé, focusing on business development with spas in the GCC, Maldives, Mauritius, Seychelles and India, and she has also worked with Steiner Cruise ships managing spas on some of their biggest vessels.

Spa Connectors
Bali, Indonesia
Phone: +62 (0) 0821 4400 0510
Email: info @ spaconnectors.com