We know well the face of someone seeking an escape.
They dream of the Spa Industry and the chance to get away from the monotony of life, the trouble of home, or the challenges of making ends meet.
And the truth is a career in the Spa Industry can be all of those things. But if it ends there, they’ll miss the opportunity.
That’s where we come in.
We work with young people all over the world, helping them unlock an ambition for a career they didn’t even realise was ahead of them.
We revel in the glint in someone’s eyes when their escape plan turns into a life plan.
We live for the days that young women and men find meaning and pride in the amazing power of ritual and touch.
And we passionately believe that Spas will only succeed when they’re staffed by passionate, ambitious young people who are driven to be great.
We are Spa Connectors, and we unlock the power of ambition for the world’s leading Spas.
Spa Connectors offers comprehensive business, recruitment, and training solutions for 5-star spas and wellness centers globally.
Our unique model considers every aspect of your brand lens and business goals and seamlessly weaves solutions to deliver innovative experiences, the highest levels of personalized service, and real solutions to maximize the long-term performance of your business.
Spa Connectors was founded by respected industry leaders with over 20 years’ experience in developing, operating, and supply leading spas around the world. With dynamic experience across prominent hotel groups, beauty colleges, and wellness retreats, Spa Connectors has comprehensive insight into market demands and requirements globally. The Spa Connectors team understands today’s industry challenges and the solutions required to overcome them.
· Spa Therapy and Reception Training
· Spa Therapist and Receptionist Recruitment
· Pre-opening support to spas offering customised solutions including:
- Feasibility & Market Research
- Technical Services
- Spa Consulting
- Concept Development
- Menu Design and Engineering
- Product Procurement Negotiations
- On-Property Training and Full Service Recruitment
· Specialised training for Spa Managers
· Spa Audits –Guest Experience, Operational & Business
· Spa Manager Recruitment
· Brand Selection & Negotiation
· Product Launch Strategies
· Product Registration
· Brand Licensing
Kathryn Moore has been a leading expert in the global spa industry for 15 years with extensive knowledge of all aspects of spa business. Her successes include negotiating complex commercial arrangements, conception and implementation of operating frameworks, standards and training programmes.
Recognised for creativity and ‘out the box’ thinking when developing bespoke, high end spa and wellness concepts for a broad spectrum of clients, Kathryn is a highly sought-after collaborator in the market today.
During her time with MSpa, overseeing more than 60 spas for Minor Hotels, Kathryn identified noticeable gaps in the industry. Her solution was to form Spa Connectors in 2015, offering exclusive training programmes as well as recruitment solutions and business consultancy.
In only a short time Spa Connectors has developed a reputation for delivering innovative, personalised solutions to address the client’s needs, ensuring longevity and high performance for every spa business associated with Spa Connectors.
As a founding employee, Bianca has been instrumental in the development and implementation of successful communications strategies and the overall growth of Spa Connectors' digital brand identity within the Industry. Bianca is currently responsible for operations of the global company, ensuring Spa Connectors represents the highest standards of quality and service.
As Director of Training, Lorna leads a team of highly skilled industry professionals in a variety of roles. From collaborating on creative menus, product development and up-skilling therapists to designing tailored, sustainable in-house training solutions for group spa and independent businesses.
Spa Connectors is the trusted brand in the Spa and Wellness Industry for training, recruitment and business solutions.
“We did a full week of X Factor training for INARIA SPA pre-opening team and indeed, it was great learning for everyone from Spa Therapist, Spa Receptionist, Spa Supervisor and myself. Not only did the team achieved confidence, but it was more about team bonding and getting the right mindset in preparation to start a new journey together as one family. In the spa industry, we believe in energy and it is important to bring the team’s energy into harmony on to delivering great service to our guests. Quite often, when our mind is full of thoughts we tend to deliver the service half way, but the training taught us how to be mindful and focus, to stay “in the moment”.
Another thing that I like about the X Factor training was when the Spa Therapists & Spa Receptionist learned the financial essentials, i.e., how to calculate daily revenue target for team and for themselves and why it is important to achieve that. From there, they’re more responsible and accountable in revenue contribution of the department.
Overall, X Factor training is one of the training that I recommend for any spa – new or existing – should get! Thank you Spa Connectors team!”
- Tia Hanafiah, Director of Leisure & Spa of InterContinental Jakarta Pondok Indah
“The trainers from Spa Connectors were able to connect and engage very well with my team. This is the first time my spa team has ever had any training, and I am very surprised with how unbelievably great the results were – the feedback from the models were fantastic!”
- Chalaphan Muangkamchat, Spa Director of Rosewood Cambodia.
“Thank you for your efficient and professional service. Your service demonstrated a very good example for efficiency. You provided qualified and suitable candidates for the position in a short period of time. Exactly what we were looking for! We will be more than happy to cooperate with you in the future.”
- Fidan Huseynova, Human Resources Manager, Fairmont Baku Azerbaijan.
"Many thanks to Kathryn and the team for their professionalism and tailored approach to the consultancy and subsequent training carried out at our spa. The entire therapist team was motivated and has benefited significantly, which I expect to quickly bring measurable results in the form of increased revenue and higher guest satisfaction scores. I look forward to continuing our partnership and wish Spa Connectors continued growth and success."
- Nick Porter, General Manager, Mövenpick Resort & Spa Karon Beach Phuket
“I found the Spa Connectors team to be fully committed to finding the right candidate for us, not just about skill and experience, but culturally what would for Karma Group. I have no hesitation to recommend them as a professional resource for Spa & Wellness recruiting and advice.”
- Mark Eletr, Vice President & Regional Director of Operations at Karma Group, Asia & Pacific.
“I doubt if anyone has understood the technical and quality complexities related to therapist delivery better than Spa Connectors in any recruitment model I’ve ever seen.”
- Jeff Matthews, Ex-President Mandara Spas
“I am extremely happy with our new Spa Therapists from Bali. Even for a challenging destination like Azerbaijan, Spa Connectors managed to find the right therapists. They are adapting very well and already have numerous repeating guests. It is a joy having them in the team”.
“Spa Connectors has the experience, skills, resources to cultivate and maintain long-lasting relationships with their partners and clients. Having collaborated with Kathryn and Spa Connectors on numerous projects, we would highly recommend Spa Connectors for their expertise in delivering premiere recruitment, training and consulting solutions for the spa and wellness industry.”
- Sammy Gharieni, CEO & Founder of Gharieni Group.
"I have dealt with many Spa projects and Operators during my career. In both Asia and the Middle East Spa Connectors and Kathryn Moore stand pre-eminent as the strongest technical and commercial resource for anyone with ambitions in Spa Ownership or Operations.
Spa Connectors is a comprehensive solution provider and Kathryn has proved time and again her total professionalism and genuine depth of knowledge in all aspects of SPA. She always applies full commercial rigour to any decision and is a strong proponent of the no-nonsense approach to project evaluation.
We have involved Spa Connectors on multiple occasions over the years and will continue to do so as she balances the visions and concepts with reality and sound commercial judgement."
- Harry Johnson FIH, HAMA, Chairman of Beaufort Global Partners.
"I highly recommend Kathryn to any organisation that is looking for an individual that has both breadth and depth of capability for large scale design, training, project management and roll outs to name but a few of her areas of expertise. Kathryn can operate across multiple sites, time zones and culturally diverse teams from Board to Therapist levels."
-Donna Webster, Director, Capability Development at Asialink Business.
"I have known Kathryn for seven years, during which time she has judged our World Spa Awards and spoken at our conferences in London and Dubai. She has always been a lively, honest and intelligent participant. This year, at short notice I approached Kathryn to help me host the World Spa & Wellness convention in Asia. Kathryn surpassed expectations by a significant degree. It is clear that she knows the major players in the spa business world-wide and they have sufficient respect for her to travel and speak at a convention she is co-hosting. Kathryn’s energy, commitment, attention to detail and ability to get the job done is beyond question. Quite simply, Kathryn Moore delivers."
"I have had the distinct pleasure and privilege to have experienced working with Ms Kathryn Moore... managing not only the financial performance, developing and executing strategic operational leadership to all Thailand and international based Spa’s for the organization.
In addition Ms Moore was instrumental in the growth of domestic and overseas operations.
I experienced Ms. Moore as being extremely well organized, an individual with a well-developed financial acumen and very pleasant leadership application, recognized as a well-respected professional expert as well as extremely likeable as an individual."
- Nikolaus Priesnitz, Cluster General Manager Anantara Phuket / Area General Manager North Thailand