We know well the face of someone seeking an escape.
They dream of the Spa Industry and the chance to get away from the monotony of life, the trouble of home, or the challenges of making ends meet.
And the truth is a career in the Spa Industry can be all of those things. But if it ends there, they’ll miss the opportunity.
That’s where we come in.
We work with young people all over the world, helping them unlock an ambition for a career they didn’t even realise was ahead of them.
We revel in the glint in someone’s eyes when their escape plan turns into a life plan.
We live for the days that young women and men find meaning and pride in the amazing power of ritual and touch.
And we passionately believe that Spas will only succeed when they’re staffed by passionate, ambitious young people who are driven to be great.
We are Spa Connectors, and we unlock the power of ambition for the world’s leading Spas.
Spa Connectors offers comprehensive business, recruitment, and training solutions for 5-star spas and wellness centers globally.
Our unique model considers every aspect of your brand lens and business goals and seamlessly weaves solutions to deliver innovative experiences, the highest levels of personalized service, and real solutions to maximize the long-term performance of your business.
Spa Connectors was founded by respected industry leaders with over 20 years’ experience in developing, operating, and supply leading spas around the world. With dynamic experience across prominent hotel groups, beauty colleges, and wellness retreats, Spa Connectors has comprehensive insight into market demands and requirements globally. The Spa Connectors team understands today’s industry challenges and the solutions required to overcome them.
We offer 1 and 3 month courses that cover a curriculum of important industry modules and protocols. This includes a selection of core massages, body treatments, facials and hammam protocols.
Our unique ‘X Factor” module delivers everything a therapist or receptionist needs to make them stand out from the crowd, with subjects covering team work, anticipating guest needs, Spa KPIs and retailing, amongst many other key topics. Our expert trainer’s have had many years experience in the industry and know what it takes to produce the very best therapists and receptionists.
Customer Service is a priority in our game. If you want to charge the best prices, you have to deliver the best experiences. If you don’t know how to measure the experiences you are offering, we can customize an auditing solution for you. Your spa is not performing. Your Spa Leader cannot pinpoint the issues. Spa Connectors deliver bang-on business audits where we analyze your operation, follow up with a report and action plan and coach your team to deliver better results.
Are you losing revenue because you are turning away guests due to a lack of staff? Are you taking a senior therapist out of the operation to train a new recruit? Are you waiting too long to fulfill vacancies after an associate has resigned? If you are suffering any of these issues, you are not alone. The majority of the spa industry is dealing with this daily. This is where Spa Connectors can help. We can provide you with trained staff that are ready to generate revenue the minute they walk in your door. How? We train them in two of your chosen protocols and guest service journey so they can begin working on clients from the get go. Our process is seamless. We source, you interview, visa process commences, we train and they arrive ready to rock and roll 1 – 3 months later. To enter our network, the candidate must pass through our rigorous screening process so you can be certain you are gaining only the best from Spa Connectors. Ask about our ROI projection so you can see just how worthwhile our solution will be for your business.
Often with pre-openings, many hotels find themselves in a situation where they can’t find a solution to the training aspect of their spa opening. We are run by a team of industry experts that have opened over 50 spas between us. Spa Connectors can design your menu, negotiate suppliers, recruit the team based on your requirements and then train the team with your menu’s protocols on property. It means hotels don’t need to solely rely on product houses for their training and we can custom design your menu, making sure you’re profitable from the start.
We know you are all looking for great talent when it comes to your spa leader. Look no further than our customized Spa Manager Recruitment service. We have very high standards and know what factors make a great candidate.
Spa Connectors Wellness Solutions offers your guests respite from their everyday lives to discover a new way of living. With a focus on integrative wellness, personal development, and healthy eating habits, we work closely with you to develop a thought and customer approach to wellbeing.
Kathryn Moore has been a leading expert in the global spa industry for 15 years with extensive knowledge of all aspects of spa business. Her successes include negotiating complex commercial arrangements, conception and implementation of operating frameworks, standards and training programmes.
Recognised for creativity and ‘out the box’ thinking when developing bespoke, high end spa and wellness concepts for a broad spectrum of clients, Kathryn is a highly sought-after collaborator in the market today.
During her time with MSpa, overseeing more than 60 spas for Minor Hotels, Kathryn identified noticeable gaps in the industry. Her solution was to form Spa Connectors in 2015, offering exclusive training programmes as well as recruitment solutions and business consultancy.
In only a short time Spa Connectors has developed a reputation for delivering innovative, personalised solutions to address the client’s needs, ensuring longevity and high performance for every spa business associated with Spa Connectors.
A diligent, trustworthy and dedicated HR Director with extensive experience in pre-opening, transfer of company management, termination and handover of properties. With proven ability to work with senior management team to integrate the human resources function within the overall business strategy.
Ana is passionate about people development and has worked with companies such as Disneyland Paris, Hyatt, Marriott and Six Senses Spas. Most recently, with Six Senses Spas, Ana was in-charge of the Human Resources department for 30 properties in 20 geographic locations.
As a founding employee, Bianca has been instrumental in the development and implementation of successful communications strategies and the overall growth of Spa Connectors' digital brand identity within the Industry. Bianca is currently responsible for operations of the global company, ensuring Spa Connectors represents the highest standards of quality and service.
As Director of Training, Lorna leads a team of highly skilled industry professionals in a variety of roles. From collaborating on creative menus, product development and up-skilling therapists to designing tailored, sustainable in-house training solutions for group spa and independent businesses.
With over 15 years of spa industry experience, Lucia's career has taken her from Ireland to the USA, Caribbean, UK, Middle East & South East Asia, where she has undertaken a variety of roles. Having worked with and developed some of the World's most celebrated properties, Lucia is a natural leader and currently oversees project design, planning, concept and brand implementation, finance, menu development, procurement and management of multiple spa and wellness projects.
Spa Connectors is the trusted brand in the Spa and Wellness Industry for training, recruitment and business solutions.
“The trainers from Spa Connectors were able to connect and engage very well with my team. This is the first time my spa team has ever had any training, and I am very surprised with how unbelievably great the results were – the feedback from the models were fantastic!”
- Chalaphan Muangkamchat, Spa Director of Rosewood Cambodia.
“Thank you for your efficient and professional service. Your service demonstrated a very good example for efficiency. You provided qualified and suitable candidates for the position in a short period of time. Exactly what we were looking for! We will be more than happy to cooperate with you in the future.”
- Fidan Huseynova, Human Resources Manager, Fairmont Baku Azerbaijan.
"Many thanks to Kathryn and the team for their professionalism and tailored approach to the consultancy and subsequent training carried out at our spa. The entire therapist team was motivated and has benefited significantly, which I expect to quickly bring measurable results in the form of increased revenue and higher guest satisfaction scores. I look forward to continuing our partnership and wish Spa Connectors continued growth and success."
- Nick Porter, General Manager, Mövenpick Resort & Spa Karon Beach Phuket
“I found the Spa Connectors team to be fully committed to finding the right candidate for us, not just about skill and experience, but culturally what would for Karma Group. I have no hesitation to recommend them as a professional resource for Spa & Wellness recruiting and advice.”
- Mark Eletr, Vice President & Regional Director of Operations at Karma Group, Asia & Pacific.
“I doubt if anyone has understood the technical and quality complexities related to therapist delivery better than Spa Connectors in any recruitment model I’ve ever seen.”
- Jeff Matthews, Ex-President Mandara Spas
“I am extremely happy with our new Spa Therapists from Bali. Even for a challenging destination like Azerbaijan, Spa Connectors managed to find the right therapists. They are adapting very well and already have numerous repeating guests. It is a joy having them in the team”.
“Spa Connectors has the experience, skills, resources to cultivate and maintain long-lasting relationships with their partners and clients. Having collaborated with Kathryn and Spa Connectors on numerous projects, we would highly recommend Spa Connectors for their expertise in delivering premiere recruitment, training and consulting solutions for the spa and wellness industry.”
- Sammy Gharieni, CEO & Founder of Gharieni Group.
"I have dealt with many Spa projects and Operators during my career. In both Asia and the Middle East Spa Connectors and Kathryn Moore stand pre-eminent as the strongest technical and commercial resource for anyone with ambitions in Spa Ownership or Operations.
Spa Connectors is a comprehensive solution provider and Kathryn has proved time and again her total professionalism and genuine depth of knowledge in all aspects of SPA. She always applies full commercial rigour to any decision and is a strong proponent of the no-nonsense approach to project evaluation.
We have involved Spa Connectors on multiple occasions over the years and will continue to do so as she balances the visions and concepts with reality and sound commercial judgement."
- Harry Johnson FIH, HAMA, Chairman of Beaufort Global Partners.
"I highly recommend Kathryn to any organisation that is looking for an individual that has both breadth and depth of capability for large scale design, training, project management and roll outs to name but a few of her areas of expertise. Kathryn can operate across multiple sites, time zones and culturally diverse teams from Board to Therapist levels."
-Donna Webster, Director, Capability Development at Asialink Business.
"I have known Kathryn for seven years, during which time she has judged our World Spa Awards and spoken at our conferences in London and Dubai. She has always been a lively, honest and intelligent participant. This year, at short notice I approached Kathryn to help me host the World Spa & Wellness convention in Asia. Kathryn surpassed expectations by a significant degree. It is clear that she knows the major players in the spa business world-wide and they have sufficient respect for her to travel and speak at a convention she is co-hosting. Kathryn’s energy, commitment, attention to detail and ability to get the job done is beyond question. Quite simply, Kathryn Moore delivers."
"I have had the distinct pleasure and privilege to have experienced working with Ms Kathryn Moore... managing not only the financial performance, developing and executing strategic operational leadership to all Thailand and international based Spa’s for the organization.
In addition Ms Moore was instrumental in the growth of domestic and overseas operations.
I experienced Ms. Moore as being extremely well organized, an individual with a well-developed financial acumen and very pleasant leadership application, recognized as a well-respected professional expert as well as extremely likeable as an individual."
- Nikolaus Priesnitz, Cluster General Manager Anantara Phuket / Area General Manager North Thailand